Information we collect
We may collect information you provide directly, information collected automatically, and information from service providers or care partners where permitted by law.
- Contact information, such as name, email address, phone number, and communication preferences.
- Waitlist and interest information, such as treatment interests, membership interests, body-skin concerns, GLP-1 interest, and launch preferences.
- Account and transaction information if you create an account or purchase a service.
- Health-related information you choose to provide through intake, forms, photos, questionnaires, messages, or care workflows.
- Device and usage information, such as IP address, browser type, pages viewed, referring pages, and approximate location derived from technical data.
How we use information
We use information to operate, improve, personalize, and protect PYPER services, including to:
- Manage waitlist access, inquiries, account support, and service communications.
- Support online intake, eligibility workflows, provider review, pharmacy coordination, membership resources, and follow-up where available.
- Send updates, educational content, and marketing communications according to your preferences.
- Analyze site performance, troubleshoot issues, prevent fraud, and improve user experience.
- Comply with legal, regulatory, safety, and contractual obligations.
How we disclose information
We may disclose information to vendors, service providers, technology partners, payment processors, customer support tools, analytics providers, licensed clinicians, pharmacy partners, and other care partners as needed to provide services.
We may also disclose information when required by law, to protect rights and safety, in connection with business transactions, or with your direction or consent.
We do not sell personal information for money. Some analytics or advertising technologies may be considered "sharing" or "targeted advertising" under certain state privacy laws.
Cookies and advertising choices
We may use cookies, pixels, analytics tools, and similar technologies to operate the site, understand performance, prevent fraud, remember preferences, and improve PYPER experiences.
You may be able to limit cookies through browser settings. Some state laws may provide rights to opt out of sharing or targeted advertising.
State privacy rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to opt out of certain uses. We will respond to verified requests as required by applicable law.
| Right | What it may include | How to request |
|---|---|---|
| Access | Request information about personal information we process. | Use the contact page. |
| Correction | Ask us to correct inaccurate personal information. | Use the contact page. |
| Deletion | Ask us to delete certain personal information, subject to exceptions. | Use the contact page. |
| Opt out | Opt out of certain sharing, targeted advertising, or sales where applicable. | Use the contact page or available preference tools. |
Consumer health data
Consumer Health Data Privacy
Additional rights and commitments for health-related data.
Some body-skin, GLP-1, membership, intake, photo, and care-interest information may be consumer health data under certain laws. Review the dedicated policy for categories, purposes, sharing, rights, and request instructions.
Security and retention
We use administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, and we cannot guarantee absolute security.
We retain information for as long as needed for the purposes described in this Policy, including to provide services, comply with law, resolve disputes, and enforce agreements.
Contact
To submit a privacy request or ask a privacy question, use the contact page.